CashBack FAQ's
How do I qualify for 20% CashBack?
If you signed up on our popup, you'll need to click the link emailed or texted to you in order for the 20% cashback to apply to your order.
Qualifications for 20% CashBack:
- You are a first-time customer
- Order is over $70
- No other discount codes are used - if a discount code is applied, you will not qualify for 20% cashback
I signed up on the pop-up but never received my 20% off discount?
This offer is not a 20% discount, rather it is for 20% cash back
Please check your inbox after a qualifying purchase, where you will receive an email to redeem your CashBack.
You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method.
Depending on where you purchased you can redeem your CashBack as either a Visa prepaid card or a bonus gift card to the brand’s store.
Why is there a holding period to receive my cashback?
We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is a holding period that corresponds to our 30-day return period.
How long does it take to get my bonus gift code?
As soon as you confirm your selection, we will provide you with details about your bonus gift code. You will have to wait 30 days until the return period closes to be able to use your gift code.
How do I use my bonus gift code?
Purchase anything from our site and enter your gift coupon code on the checkout page. Make sure to use the same email address when purchasing.
How long does it take to get my Visa prepaid card?
As soon as you confirm your selection, we will provide you with details about your Visa prepaid card. You will have to wait 30 days to be able to use your Visa prepaid card.
Where can I use this Visa prepaid card?
Anywhere that accepts Visa, which is over 44 million merchants in more than 200 countries and territories.
Where can I find my Visa prepaid card?
Once you select a Visa prepaid card, we will send you an email with details about your selection and a secure link to the details of your card. If you can’t locate that email, please reach out support@getfondue.com with your exact CashBack details and we’ll help locate your Visa prepaid card.
Where can I check my balance and statement on my Visa prepaid card?
Once you select a Visa prepaid card, we will send you an email with a secure link to the details of your card. For statement details, please email us at support@getfondue.com with the last four digits of your Visa prepaid card.
When I tried to use my Visa prepaid card, it was declined. What can I do?
This card is like any other Visa debit card and may be refused due to several reasons. Check that your card still has a sufficient balance. Also double check that you added the correct card number, name, and address. If you are still experiencing issues, please email us with all the details of your charge at card@getfondue.com and we will be happy to help!
I have a different cashback question.
Email us at support@getfondue.com and we'll be happy to assist!