Carve Designs accepts returns for purchases made on carvedesigns.com within 30 days of purchase if they are unworn, unwashed and the sales tags are still attached. The refund will be issued to the original form of payment minus the return shipping fee.
Returns that do not meet the above requirements will not be accepted. Any return sent after the 30-day return window and up to 60 days from purchase will be refunded to a gift card to be used at any time without an expiration date. We do not accept returns or exchanges past 60 days from purchase.
If you received an incorrect or damaged item please email firstname.lastname@example.org.
To Return an Item
- Please click here for the Return Center and enter the order number that looks like this 12345CD and email associated with order.
- A $7 return shipping fee will be deducted from your refund for using this label.
- You will receive your return label by email and an RA slip that needs to be included with your return.
- If trying to return multiple orders, you will need to process separately.
- You will receive an email when your return has been received, and again when your refund has been processed.
- You can track your return by logging into your account at carvedesigns.com.
- Please allow up to 2-3 weeks for your return and refund to be processed after receipt of your return.
To Exchange an Item
- You can exchange an item that is the same style but for a different size or color in our Return Center by clicking exchange.
- Choose the updated size or color and follow the prompt to receive your return label to return the item that did not work for you.
- Please note, your new order will ship once you have submitted your return by using our return label provided.
- You will receive the tracking details once that new exchange order has shipped from our warehouse.
- You will not be charged the $7 return fee for this exchange.
If you are returning items from Canada, please return the product to the address on the return form. Our pre-paid label will not work for returns coming from Canada.
All Carve Designs products meet or exceed our quality standards and are fully warranted to the original owner against manufacturer’s defects in materials or workmanship for one year from date of purchase.
We are excited that you’ve tried our product and want you to be completely satisfied with your experience. Please contact us with any questions: email@example.com or 855-585-2278.