Carve Designs is a beach lifestyle apparel brand based in Sausalito, CA (Carve Designs will be relocating from Mill Valley to Sausalito in early May).  We sell women’s swim & lifestyle apparel to speciality retailers around the country.  We have an established business online and wholesale, and are now growing our direct-to-consumer business.  For full-time positions, we offer a competitive benefit and compensation package including a flexible vacation policy, paid holidays, product discounts, and a casual but professional work environment.

Carve Designs is seeking a MANAGER, E-COMMERCE & DIGITAL MARKETING, a CUSTOMER SERVICE ASSOCIATE: E-COMMERCE & WHOLESALE and a part-time FIT MODEL

MANAGER, E-COMMERCE & DIGITAL MARKETING

We are seeking a professional with a background in e-commerce and digital marketing to report directly to the CEO in our new Sausalito office. You will drive Carve Design’s e-commerce business and be responsible for website content management, user experience improvements and upgrades, online marketing campaigns and reporting and analysis. 

•      As Carve Designs is a small, growing company, the right candidate for the role will be willing to participate in cross-functional projects that may fall outside of a traditional “e-commerce” job description, including but not limited to product marketing, brand marketing and retail marketing.

Responsibilities include but are not limited to:

  • Maintain regular asset updates on carvedesigns.com including seasonal product updates, campaign image updates as well as day-to-day site changes. Manage external development agency to maintain and improve user experience on carvedesigns.com
  • Manage direct to consumer marketing and promotional efforts include email campaigns, online/retargeting advertising, SEO and social media. Partner with Marketing Coordinator on email campaigns and social media calendar.
  • Manage direct advertising agency to ensure that ROAS and acquisition targets are achieved.
  • Assist with the planning and reporting for a direct mail program to drive growth on carvedesigns.com.
  • Regularly maintain a dashboard of KPIs, communicate campaign results through weekly and monthly reporting.
  • Project manage new website technology implementations in partnership with System Admin and external web development agency to ensure successful deployment and maintenance of new platforms.
  • Analyze data from Carve Designs’ CRM platform. Make recommendations for customer acquisition and retention programs.
  • Develop and execute against a plan to increase revenue from email. 
  • Ensure that product information and digital assets are updated and maintained on Carve Designs’ Digital Asset Management/Product Information Management platform.
  • Coordinate consumer experience improvements from order to delivery, work with customer service and fulfilment center to ensure premium customer experiences are achieved.
  • Assist with monthly e-commerce budget tracking and reconciliation.
  • Be willing to participate and lead cross-functional projects as needed.

Requirements for the position:

  • Bachelor's degree
  • 4+ years progressively increased e-commerce experience
  • Proficiency with Google Analytics and Excel
  • Prior experience with Shopify, Klaviyo and Salsify a plus
  • Strong analytical background, proven track record of reporting
  • Strong digital and social marketing perspective with experience evaluating ROI
  • Basic proficiency in Adobe Creative Suite
  • Strong written and verbal communication skills

Knowledge, Skills and Abilities Required:

  • Clear and concise communication skills
  • Ability to take direction and work autonomously
  • Ability to articulate and rationalize fresh ideas
  • Be organized and ready to juggle several assignments
  • Project management skills
  • Ability to be a team player
  • Flexibility to change gears with little notice
  • Passion for apparel and an active lifestyle

Please note that relocation assistance will not be provided for candidates outside of the SF Bay Area, and this role is not available as a remote position.

Interested persons should email Allison Gigliotti: agigliotti@carvedesigns.com

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CUSTOMER SERVICE ASSOCIATE: E-COMMERCE & WHOLESALE

The primary responsibility is to provide full customer service for our E-Commerce and Wholesale Department. Specific responsibilities of this person include:

  • Provide consistently superior service to all customers
  • Assist customers via email and phone with sales orders, returns and product information
  • Provide customer QC feedback to Design and Management team
  • Support and assist Carve Sales and Internal Team
  • Manage all aspects of orders from order entry to shipping
  • Track and resolve shipping errors with FedEx and warehouse
  • Assist with E-Commerce Projects and Website Merchandising
  • Develop knowledge of products offered to ultimately increase sales

Skills must include:

  • Show a sense of urgency and demonstrate accuracy, efficiency and courtesy
  • Strong project management and organizational skills
  • Bachelor’s degree
  • Computer proficiency in Microsoft Office Programs is a MUST
  • At least 1 year of work experience in an order management or customer service role
  • Must be able to lift 30-50 lbs
  • Periodic travel to attend trade shows, sales meetings or customer visits
  • NetSuite and NuOrder experience a plus

Interested persons should email Allison Millenacker: allison@carvedesigns.com. Please state “Customer Service Associate” in the subject of your email.

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FIT MODEL

  • Looking for size 6 (Size S) woman who likes to try on clothes and give feedback on fit
  • Must be willing to try on Swimwear
  • $70 hour
  • Flexible Hours 2x a week
  • Approximately 4 hours per week
  • Job location: at headquarters in Sausalito.

Please contact: alma@carvedesigns.com